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Refund & Returns Policy

We currently offer store credit in exchange for any returns, with the exception of “sale” items that are final sale.

All returns require authorization (contact: info@offtheclosetlooks.com). Once approved, we will send a prepaid label to you. Your return must be sent within 4 days (excluding Sunday) after a label has been generated. If you fail to send your return in this time frame, your return request will be voided.

Credit for returns is the total price of merchandise, not including original shipping, less the dollar amount for return shipping. 

We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.

Returns are accepted 14 days within delivery. This 14 day period is from the day your item is delivered, until the day you email us requesting return authorization. 

It is the responsibility of the customer to contact us and request a credit code when their return has been shipped back.

Sales are final within 14 days of delivery. The delivery date is the date the mail carrier attempts to make their first delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

We do not accept returns that show any sign of wear, have been tarnished or generally show signs of wear.


To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable):
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error
  • Any item that is returned more than 30 days after delivery

Refunds (if applicable)
  • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
  • If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
  1. If you haven’t received a refund yet, first check your bank account again.
  2. Then contact your credit card company, it may take some time before your refund is officially posted.
  3. Next contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund yet, please contact us at info@offtheclosetlooks.com.


Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@offtheclosetlooks.com and send your item to: 11923 NE Sumner St Portland Oregon US 97220.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Returns
To return your product, you should mail your product to: 11923 NE Sumner St Portland Oregon US 97220

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Repairs

Please contact us or email us at info@offtheclosetlooks.com with any repair inquiries. Depending on the situation, we may extend free repairs, less shipping. Tarnishing does not constitute as a repair.

Jewelry Care

Do not wear your jewelry in water. Avoid contact with lotions, perfumes and oils. If you have a known allergy, please be aware when purchasing our plated jewelry. Most styles have a brass or copper base metal.

Jewelry Design & Assembly

Our current collections are designed in California and manufactured with our team in South Korea and China.

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